FAQ
Frequently Asked Questions (FAQ)
1. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) across most cities in Pakistan.
2. How long does delivery take?
Orders are typically delivered within:
- Major Cities: 2–4 business days
- Other Areas: 3–7 business days
Delivery times may vary depending on your location.
3. How much is the shipping fee?
"Shipping charges will be calculated at checkout."
4. Can I return my order?
Yes. We offer a 7-Day Return Policy for eligible items. Products must be unused, in their original condition, and returned with all original packaging.
5. What if I receive a damaged or wrong product?
Please contact us within 48 hours of receiving your order and share clear photos or a video. We'll review the issue and arrange a replacement or refund if applicable.
6. Are your watches covered by a warranty?
If a warranty is included with a specific product, it will be clearly mentioned on that product page.
7. How can I track my order?
Once your order has been shipped, you'll receive tracking details (where available) so you can monitor your delivery.
8. What payment methods do you accept?
We currently accept:
- Cash on Delivery (COD)
- Online payment methods available at checkout
9. Can I cancel my order?
Yes. You can request to cancel your order before it has been shipped. Once dispatched, cancellation may no longer be possible.
10. How can I contact Elite wrist?
You can contact our customer support team through:
📧 Email: elitewrist.com@gmail.com
📱 WhatsApp: +92 302 4094301
We aim to respond within 24 hours.
11. Do you sell original products?
We strive to provide high-quality products that match the descriptions and images shown on our website. Please refer to each product page for detailed specifications.
12. Is my payment information secure?
Yes. We use secure checkout processes to help protect your personal and payment information.